Brand Messaging : When everything is special, nothing is [via kaplusa.com]
The quote above is from a blog post on the Kristian Andersen + Associates website. I started to post a reply and it got rather long to be just a "comment". Before you read the rest of my post, you might want to go read what Janneane has to say.
I really liked her band analogy. Loudness is clearly not the only solution. As I was reading her blog post, I had to smile because it brought back many memories from work I have done as an audio engineer - a.k.a., the sound guy. The reason I bring this up is because I think there is another element of the analogy that relates directly to the role of the designer.
In my experience, most bands and music groups don't place much value on the role of the person sitting at the sound board. Most of the time, they are just the dude back there who moves buttons and knobs so the band members don't have to keep walking back and forth. Unfortunately, that perception is often completely justified.
This tends to lead to the "more me" syndrome. You know, the lead vocalist saying they can't hear themselves so they want "more me" in the monitor. This usually sets off a vicious cycle as each band member is trying to hear themselves in the monitor mix, resulting in an even louder mix. Of course, a louder monitor mix messes up the house mix so then you have to turn up the house. And if the house levels are getting louder that even compounds the problem. And so it goes.
My guess is that if you talked to those really "great" bands Janneane was referring to you would find a really great sound person as well. Further, the band's perception of them would probably be different thatn the stereotype. Great musicians know that the audio engineer can make or break them. They appreciate real talent and the respect is mutual. Great audio engineers (can we call them "designers" ;-) take an active role in the delivery of the product. They interact with the band members. They go up on stage and listen to the monitor mix so they know what it sound like up there rather than relying in some headphones that are conveniently located back at the sound board. They watch the musicians for tell-tale signs like a head tilt or cupping their hand over their ear and respond appropriately. They take an active role in creating the monitor mix rather than just sit in the back taking instructions.
Whenever I run the audio mix, I always start with the monitor mix. I know that if the musicians are not getting what they need to do their jobs, I am not going to get what I need. Once I achieve that, it makes my job much easier for the rest of the night. And by the way, a "live" mix is not one of those set it and forget Ronco products. Janneane pointed that out in her post. The objectives of the audio engineer and the musicians may be distinct but they are also mutually compatible.
I tell this story to emphasis the importance of understanding what makes a great designer. If a designer is just perceived as the person who is hired to "make it loud" then that is a relationship destined to be empty, hollow, disappointing and probably short-lived. If they are willing to speak out and use their talents and abilities, trusting on their instinct and gut feelings, and really focusing on helping their clients accomplish their objectives then they will earn the respect of their clients, peers and, perhaps most importantly, they will respect themselves.
In her blog post, Janneane said "Designers know that you can’t make EVERYTHING bold or PoP! because you lose all sense of hierarchy and emphasis." Unfortunately, not ALL designers know this and that is what leads to many of the problems. This is what creates the stereotypes that we have to work so hard to overcome, not unlike the same issues I faced when mixing sound.
I am grateful for Janneane's blog post, Kristian Andersen + Associates and many other firms like theirs that are getting this message out. I am excited for what I see going on in the design industry these days. It is due in large part to the work that these great folks are doing. Design is not just about making everything loud. It is a craft that has great value when applied properly. I always felt that if I was doing a good job mixing sound, the audience would never even think about me. Conversely, if the audience IS thinking about me, it is probably because I just did something stupid or am doing a very poor job. I think that design is a lot like that.
I hope that this blog post is worthy of receiving your attention. Take care.