Untangling brand and customer experience

In just under nine minutes, Brandon Schauer and Josh Levine do an awesome job of simplifying and conveying the essence of brand and experience in a way that a diverse audience would understand. I just love this video. It expresses so many of my thoughts and beliefs regarding brand experience design. This is not a video just for the marketing department, C-suite, or UX folks. This is something that everyone needs to watch, know, understand, and apply. I only hope that the work I do in the future helps to achieve this for the organizations I work with. I originally saw this in the fall of 2009 and came across the link on one of my previous comments. I loved it so much I had to give it its own post. Hope it inspires you as much as it does me.

Jay Steele

Jay Steele

Dedicated to the collaborative pursuit of happiness, higher purpose, and grappling with "wicked" problems. I am a higher ed marketing professional at Indiana University in Bloomington, Indiana. I am most interested in discovering effective ways to help others become more fluent in the digital world.

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